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What you need to know

Money and credit

  • What are the values of the UK bank notes? Where can people get or change foreign currency?
  • How can people open a bank or building society account?
  • What is a cash card or debit card? What is a credit card or store card?
  • What is a credit union?
  • What types of insurance do people buy?
  • What is social security and who receives it?
  • How can people get information about benefits?

Health

  • What is the NHS?
  • What is the role of a general practitioner (GP)? How can people find their local GP?
  • How do people receive medicines from a GP? Which groups of people receive free prescriptions?
  • What is NHS direct, and NHS direct online?
  • How can people find a dentist? Which groups of people receive free dental treatment?
  • What services are available to pregnant women? Which organisations offer information on maternity and ante-natal services?
  • How can people register births?

Remember, you can find the answers to all these questions in the handbook.