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What you need to know

 

Housing

  • How many people in the UK own their own home? What is a mortgage?
  • What do estate agents do? What do solicitors and surveyors do?
  • How is the process of buying a house different in Scotland?
  • Which organisations can people rent houses from?
  • How do people apply for council accommodation? What is a shared ownership scheme? What is a tenancy agreement?
  • Which organisations offer help to homeless people?

Services in and for the home

  • Where can people find information on how to pay for water, gas, electricity and telephone services? What are the different ways to pay these bills?
  • How and where is refuse (rubbish) collected?
  • What does local government spend council tax on? What does the amount of council tax charged depend on? Which groups of people can receive council tax reductions or benefits?
  • What is buildings and household insurance?